ZIMMER BIOMET DENTAL DIVISION
LIFETIME IMPLANT WARRANTY PROGRAM
Updated January 1, 2016
This document describes the global limited warranty program for the Zimmer Biomet Dental Division, including products manufactured by Biomet 3i, LLC and Zimmer Dental, Inc. This limited warranty comprises Lifetime Product Replacement for eligible Zimmer Biomet products described below and applies automatically to such products implanted on or after January 1, 2016. This document supersedes the Biomet 3i Five Year Warranty Program and any other product warranties or guarantees previously issued by either Biomet 3i, LLC or Zimmer Dental, Inc.
1. PRODUCTS COVERED:
This warranty covers only ZIMMER BIOMET dental implants that have been surgically placed but not restored or which have been placed and restored exclusively with ZIMMER BIOMET restorative devices. For direct end user customers (treating clinicians) only, this warranty covers additional ZIMMER BIOMET restorative components as described in Section 4 below.
2. SCOPE AND TERMS:
Subject to limitations and exceptions described below, if a product covered by this warranty program fails to remain in the intraoral site into which it was originally placed, ZIMMER BIOMET will provide the warranty benefits outlined below.
3. SURGICAL WARRANTY BENEFITS:
Subject to review and approval by ZIMMER BIOMET, the clinician or distributor submitting a warranty claim will receive replacement implants equivalent or comparable to the devices originally installed in the surgical implant site(s). All replacement devices will be ZIMMER BIOMET devices comparable to those used in the original "surgical procedure" (as defined below). Any requested product or service substitutions shall be at ZIMMER BIOMET's discretion only. ZIMMER BIOMET reserves the right to deny warranty coverage if it cannot determine whether the affected product is a ZIMMER BIOMET product, or if the implant was restored with third party restorative components. It is in the clinician's best interest to keep proper patient records, including patient file stickers, to record product lot numbers and other relevant product information.
For purposes of this warranty program, "surgical procedure" means the clinical procedure (a) of preparing an osteotomy and inserting a dental implant(s) and cover screw(s) or, in place of a cover screw(s), temporary healing or restorative components/devices or (b) to reopen the osteotomy after implant(s) healing to place temporary or permanent components onto properly healed and integrated dental implants.
4. RESTORATIVE WARRANTY BENEFITS - NON-DISTRIBUTOR CUSTOMERS (TREATING CLINICANS) ONLY:
Subject to review and approval by ZIMMER BIOMET, a direct purchaser submitting a warranty claim will receive replacement restorative components equivalent or comparable to the components originally affixed to a failed ZIMMER BIOMET surgical implant. All replacement devices will be ZIMMER BIOMET devices comparable to those used in the original "restorative procedure" (as defined below). These devices may include an impression coping, analog, temporary, stock or BellaTek permanent abutment and retaining screws. BellaTek Bars and Zfx products are excluded from this warranty policy. Restorative warranty coverage does not extend to distributors or other customers who purchase products for resale.
For purposes of this warranty program a "restorative procedure" means the clinical procedure to affix to an implant(s) a provisional or permanent restorative appliance.
To receive warranty benefits, the treating clinician(s) or distributor must:
Note: ZIMMER BIOMET Complaint forms are available from ZIMMER BIOMET's website at http://biomet3i.com/PDF/ComplaintReport.pdf or you may contact your Customer Service representative. When possible, all warranty claim submissions must include the catalog and lot number of the actual device(s) covered by this warranty program. Failure to provide this information or any other required information, or failure to return original devices, may void warranty benefits.
- Notify ZIMMER BIOMET Warranty Administration. Notification is accomplished by submission of a properly completed ZIMMER BIOMET Complaint Report Form with return of the pre-sterilized device(s) packaged such to prevent loss from damage throughout shipment;
- Be current in all financial account activities with ZIMMER BIOMET; and
- Have installed all devices covered by this Warranty Program in accordance with ZIMMER BIOMET prescribed procedures (including the device's IFU) and in accordance with accepted medical/dental practices.
6. WARRANTY MODIFICATION OR TERMINATION:
ZIMMER BIOMET reserves the right to modify or terminate this warranty program at any time, and will endeavor to provide notice of any material change by sending customer communications by mail or e-mail and/or by posting a notice of the modification or update on this site.
7. TERMINATION OF INDIVIDUAL ELIGIBILITY:
ZIMMER BIOMET may, in its sole discretion, terminate the eligibility of any participant from this warranty program, including in the event of suspected abuse or fraud. Such termination shall not affect benefits accruing to the participant prior to effective termination date, provided all aspects of the previous claim(s) are in full compliance with this warranty program.
8. NO OTHER WARRANTIES:
AS MANUFACTURER, ZIMMER BIOMET WARRANTS THAT ITS PRODUCTS ARE FREE FROM DEFECTS IN MATERIALS AND/OR WORKMANSHIP. EXCEPT FOR THIS MANUFACTURERS WARRANTY AND THE TERMS OF THIS WARRANTY PROGRAM, NEITHER ZIMMER BIOMET NOR ANY AFFILIATED ENTITY THAT MAY MANUFACTURE, DISTRIBUTE OR ACT IN ANY WAY AS AN AGENT TO ZIMMER BIOMET, MAKES ANY OTHER WARRANTY WITH RESPECT TO THE ZIMMER BIOMET PRODUCTS, EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING, WITHOUT LIMITATION, OTHER AGREEMENTS OR ANY IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICUALR PURPOSE. IN ADDITION, ZIMMER BIOMET AND ALL AFFILIATES DISCLAIM LIABILITY TO ANY CUSTOMER, DISTRIBUTOR OR TREATING CLINICIAN FOR (A) LOST EARNINGS, INCOME OR PROFITS, (B) ALL LOSSES OR DAMAGES ARISING, DIRECTLY OR INDIRECTLY, IN WHOLE OR PART FROM THE TREATING CLINICIAN'S FAILURE TO CONFORM TO GENERALLY ACCEPTED STANDARDS OF DENTAL PRACTICES AND (C) ALL INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM DESIGN, COMPOSITION, CONDITION, USE OR PERFORMANCE OF ANY OF THE ZIMMER BIOMET PRODUCTS.
If a treating clinician is eligible for insurance coverage providing benefits for the failure of any covered product or if a covered product is covered by another warranty, all benefits under this warranty program by ZIMMER BIOMET to the treating clinician with respect to the product shall be reduced by the amount of the insurance and/or other warranty benefits applicable to the product.
10. APPLICATION OF WARRANTY; COMPLIANCE:
Warranty benefits under this warranty program are exclusively for the benefit of the eligible treating clinician(s) only. Patients and other third parties must contact their clinician for coverage. Clinicians and Distributors must not charge their customers or patients for in-kind replacement products supplied pursuant to this warranty policy.
ZIMMER BIOMET benefits under this warranty program shall not apply to 1) implants placed in patients with contraindicating conditions related to alcoholism, prolonged corticosteroid use, blood dyscrasia, collagen diseases, uncontrolled diabetes, chronic contraindicating drug dependency, recent history of chemotherapy, osteoporosis, endocrine disease or osteomyelitis; and (2) implants that are not placed in accordance with the product's IFU or the guidelines for Patient Evaluation and Selection contained in ZIMMER BIOMET's surgical manual.
This warranty program does not apply to any products that are custom designed and/or manufactured or modified from an original device design for, by or at the request or order of a treating clinician, unless the device is specifically designed for such modification.
12. SOLE REMEDY:
This warranty program document contains ZIMMER BIOMET's sole obligations and the sole remedies available to any clinician, distributor or patient with respect to the products manufactured by the ZIMMER BIOMET dental division.
13. ENTIRE AGREEMENT:
Except as set forth in this warranty program, neither ZIMMER BIOMET nor any affiliate or representative of ZIMMER BIOMET makes any representation, warranty, covenant or other undertaking relating to the ZIMMER BIOMET products referenced herein. This warranty program sets forth the entire understanding between ZIMMER BIOMET and its customers and supersedes all prior agreements relating to warranties, guarantees or product replacement. This warranty program is governed by the laws of Florida without regard to conflicts of law principles.
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